About Us

Customer Service/Shipping/Billing Questions

For customer service relating to items featured on this site or other enquiries, send us an e-mail by clicking on the above section name or contact information below. We make every effort to answer your e-mail within 2 hours during business hours.

Contact Information

HVACQuick.com Office & Warehouse
625 Charles Way
Medford, Oregon
97501, USA

Toll Free: 888-855-7229
Phone: 541-646-9340
(phone hours: 8:30am-5pm PST)
Fax: 541-245-2988

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Canadian Orders

We love orders from our Canadian friends! Whenever you see the Canadian maple leaf icon  ()   the products displayed on that page can ship to any Canadian province.

How does shipping work? Please add the items your would like to purchase to your basket and do a standard checkout/purchase. You will be able to enter your Canadian shipping address into the checkout page but the shipping costs will not always be shown during checkout (only displayed for certain provinces). If the shipping cost is not shown, we will advise and bill you the ACTUAL cost (if you approve) of the shipment once it is available from UPS/USPS. Please note that additional charges such as duties and Canadian taxes may apply (typically collected by UPS/USPS during delivery).

Our default Canadian shipping service is UPS but we will ship US Postal Service (USPS) on request . USPS shipments are typically delivered by the Canadian Postal Service. Just note your preferred shipping method during checkout (notes section) or give us a call at 888-855-7229.

Why buy from us?

1. 19 years selling on-line. Tens of thousands of satisfied customers. Well over 300,000 orders handled. If you would like references, please call any of our manufacturers.
2. We answer the phone with technically qualified people and we'll gladly discuss your project in detail.
3. We answer emails promptly.
4. We design and use our own system builders to help you visualize the system and to predict system performance.
5. If we don't know the answer - we'll research it for you.
6. We will advise you if the product meets your requirements, and equally will not sell you inappropriate products.
7. We either stock the product or arrange for very quick shipment.
8. We are an authorized dealer of ALL the products we sell. You get full factory warranty and support.
9. Volume purchases => Volume discounts.
10. NO SALES TAX collected outside CA.

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